Human Resources Professional

RSI EnTech, LLC HR Department, Oak Ridge, Tennessee

Human Resources and Communication Specialist, 2016 - Present

• Provides human resource services for prime contractor to the U.S. government, Tennessee Valley Authority, and leading engineer firms
• Provides HR services in compensation & benefits, employee relations, staffing, departmental development (policies/procedures, records retention), organizational development, and provide full-cycle human resources activities for multiple locations
• Internal marketing activities including implementation, management, and messaging of company intranet to increase employee engagement
• Write press releases and other media communications, design advertisements, and manage company conferences
• Update and maintain company website messaging and lead website steering committee
• Engaged in multiple committees including the Local Safety Improvement Team, Wellness Committee, and Employee Outreach Committee

Human Resources Generalist, 2014 - 2016

• Provides human resource services in compensation & benefits, employee relations, staffing, departmental development (policies/procedures, records retention), and organizational development
• Performs benefit administration and processes all related actions (e.g., medical, dental and vision coverage, flexible spending account, 401(k) plan, ESOP, life & disability insurance, PTO accruals)
• Responds to written and verbal inquiries from a variety of internal and external sources (e.g., resolving problems, providing information, and referring to appropriate personnel)
• Coordinates and conducts recruiting, selection, and employment processes (writing/editing job descriptions, advertising, processing applications, preparing screening criteria, and scheduling interviews.)

Virginia College, Business School, Knoxville, Tennessee

Adjunct Instructor, 2013 - 2014

• Plan, evaluate, and revise curricula, course content, and course materials, and methods of instruction
• Prepare and deliver lectures to students
• Compile, administer, and grade examinations, or assign work to others
• Maintain course material such as syllabi, homework assignments, and handouts

The Arc Knox County, Non-Profit Organization, Knoxville, Tennessee

Human Resources Director/Marketing Director, 2012 - 2014

• Interviewing, hiring, and retention of directors, managers, and all staff members
• Serve as agency training coordinator including scheduling all training, preparing and presenting training for staff as needed
• Administer group health, dental, life insurance, and 403b retirement plan
• Develop and maintain affirmative action program, EEO, and Veteran reports
• Marketing activities including development of marketing materials (brochures, quarterly newsletter, and website content) and social media
• Implementation and development of employee wellness programs

Walt Disney World, Orlando, Florida, 2009 - 2011

Employment Coordinating Associate, Professional HR internship for Walt Disney World

• Assisted internal candidates with job requisitions, transfers, interviewing appointments, and various employment inquiries
• Assisted external candidates with the application process, communication and scheduling with recruiters, setting up appointments for placement and web based interviews, and delivered daily guest service in Fortune 100 company
• Demonstrated problem solving and decision making skills on a daily basis

Attendant, Internship for the Walt Disney World College Program

• Assisted guests questions and provided information, used creative storylines to support the character experience and relayed information to large crowds of guests
• Partnered with multiple departments to ensure quality, performed excellent verbal and written communication skills, and demonstrated guest service skills in high volume area

Vaction Planner, Sales internship for the Walt Disney World College Program

• Used various sales techniques to provide the perfect vacation ticket for guests and to ensure the best experience of a lifetime
• Partnered with multiple departments to ensure quality such as security and merchandise departments, performed excellent verbal and written communication skills, and demonstrated guest service skills in high volume area

Flagstar Bank, Verification Department, Troy, Michigan

Underwriting Assistant, 2010 - 2011

• Provided professional customer service when making and receiving phone calls
• Responded quickly and appropriately to customers while providing friendly, accurate, and timely communication
• Verified and cleared conditions of employment of loan applicants to ensure the loan can proceed
• Completed verifications of employer to ensure accurate mortgage information
• Entered various information into databases and communicated with underwriters to complete and proceed with documents

First Bank, Mount Pleasant, Michigan

Customer Service Representative, 2007 - 2009

• Balanced currency, coin, and checks in cash drawers at end of shifts, and calculated daily transaction using computers, calculators, or adding machines
• Cashed checks and paid out money after verifying that signatures are correct, that written and numerical amounts agree, and that the accounts have sufficient funds
• Assisted in counting currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank
• Received checks and cash for deposit, verified amounts, and check accuracy of deposit slips